We are committed to ensuring every customer has a satisfactory shopping experience. If you are not satisfied with your purchase or need to make a return, please follow our policy:
- Return Period:
- You have 30 days from the date of receiving the product to initiate a return.
- Return Conditions:
- The item must be in its original condition, unused, and with all original packaging intact.
- Please ensure all accessories, tags, and packaging are undamaged.
- Non-Returnable Items:
- Custom or special order items may not be eligible for returns. Please contact our customer service team for specific inquiries.
Refund Policy
- Submitting a Refund Request:
- Please submit a refund request through our customer service channels, including your order number and reason for refund.
- We will process your request promptly and provide guidance on the refund process.
- Refund Method:
- Once the return is approved, we will issue a refund to the original payment method.
- If the original payment method is not available, we will offer store credit or an alternative refund method.
Contact Us
If you have any questions about our refund and return policy or need assistance, please don’t hesitate to contact our customer service team:
- Phone: [Your contact number]
- Email: [Your contact email]
- Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
Important Notes
- Please contact us before returning any items so we can provide timely support and guidance.
- Shipping costs for returns may apply, unless the item is defective or incorrect.
We are dedicated to providing excellent customer service to ensure your shopping experience is enjoyable and worry-free.
